About me

  • I’m Fiona Creedy, a freelance content specialist in Melbourne.

    I’m a writer and web content producer who turns complex information into easy-to-use digital resources.

    With 15+ years working for government organisations and universities, I have a strong track record of supporting clients to share their specialist knowledge with a broader audience.

    Some of my key strengths are:

    • Writing digital content that empowers users with clear, accessible information

    • Developing effective structures, layouts and navigation cues for text-based content

    • Designing visual communication resources such as infographics and slide decks.

  • Graduate Certificate in Digital Learning & Teaching

    Victoria University, 2022

    Areas of study:

    • Adult learning theories

    • Instructional design frameworks

    • Learning technologies

    Master of Communication

    RMIT University, 2008

    Coursework and Major Project

    Areas of study:

    • Communication technologies

    • Journalism

    • Research methods

    Bachelor of Arts (Honours)

    University of Melbourne, 1998

    Major: English

  • Javascript Development

    General Assembly, 2023

    Front-End Web Development

    General Assembly, 2021

Recent professional experience

  • La Trobe University, Jan-Feb 2025

    • Provided editing, copyediting and digital layout services for university marketing materials, such as brochures and course guides.

  • Recycling Victoria, Feb-Jul 2024

    • Responsible for content production, publishing and analytics reporting across all the organisation’s digital channels.

    • Advised colleagues on digital communication options, best practices and government standards.

    • Coordinated the successful publication of reports, consultation papers and regulatory compliance information for Victoria’s waste and recycling sector.

  • Department of Justice and Community Safety, Dec 2019 - Apr 2022

    • Reviewed and tested web-based content for accessibility, consistency and alignment with relevant government style guides and digital standards.

    • Developed and supported social media campaigns, including image selection and visual design.

    • Worked with internal stakeholders to maintain and improve web content.

    • Provided advice for communication and engagement strategies.

  • Consumer Affairs Victoria, Dec 2008 - Dec 2019

    • Consulted with staff across the organisation to create and improve content for digital and print publications.

    • As part of a small specialist team, established and grew the organisation’s social media channels.

    • Conducted user experience research and testing to inform content design decisions; for example, when developing online resources for renters affected by family violence.

    • Provided content expertise in the development of digital products; for example, a mobile app for renters and landlords, which received an IPAA (Vic) award for communication and an ACCAN award for accessibility.